The Five Most Annoying Things That Can Happen with Customer Support

How much do Americans HATE sitting on hold with customer support?  A new poll found over a quarter of us would rather do our taxes, go to the dentist, or stand in line at the DMV.  (Not sure we buy it, but over one in five also said they’d rather spend a night in jail or shave their head.)

Only 46% of customer service issues actually get resolved.  It takes an average of three attempts and 90 minutes on hold to make it happen.  Here are the five most annoying things that can happen when dealing with customer support . . .

1.  Having to repeat details when you’re transferred or get disconnected.

2.  Having to call or email multiple times to solve a problem.

3.  Only having one option to reach out.  Like you HAVE to call, no emails.

4.  Not being able to reach a REAL person quickly and easily.

5.  Terrible hold music.

A few more that made the top ten include:  A bad connection, or having a hard time hearing them . . . not being able to resolve an issue online . . . and too many button options, like “To talk to a customer service rep, press 9.”

(SWNS)